We value transparency and want every customer to have a clear understanding of our policies. Please read the information below carefully before placing an order.

1. Order Cancellation

• • All our books are non-refundable and cannot be returned once purchased.
  • Orders can only be cancelled before dispatch.
  • Once an order is dispatched, it cannot be cancelled under any circumstances.
    

Note: Delivery time may vary due to remote locations, courier delays, holidays, or unforeseen transit issues.

2. Refund Policy

> Non-Returnable Products:

All books listed on our website are marked as Non-Returnable.
They undergo strict quality checks and are always shipped as new and genuine products.
All sales are final and no refunds will be issued.

> Exceptions (Refunds considered only if):

A refund may be considered only under the following situations:

1. • Wrong product delivered.
   • Product not received.
   • Product damaged during shipping.
   • Product lost in transit.

> Not Considered Valid Reasons:

The following will not be accepted as grounds for refund:

• • Personal dislike of design, cover, binding, or formatting.
  • Aesthetic or presentation-related dissatisfaction.

> Refund Timeline:

• • If your refund request is approved (under allowed conditions), the amount will be credited to your original payment method within 7-10 business days.

3. Return Policy

We aim to deliver each book in perfect condition. Please review the return conditions below carefully.

> Return Eligibility:

Returns are accepted only if:

• • You received a defective, damaged, or incorrect product.
  • A return request is submitted within 24 hours of delivery.
  • A mandatory unboxing video is provided clearly showing:
    • The condition of the outer package.
    • The opening of the parcel.
    • The exact issue with the product.

Without an unboxing video, no return or refund request will be accepted.

> Important Notes:

• • Orders are shipped the same working day or as soon as pickup is available.
  • Delivery timelines depend on third-party courier services.
  • We are not responsible for delays caused by transport companies or other external factors.

4. Return Process

If your return request is approved:

• • A replacement of the same product will be issued within 3-5 business days.
  • After dispatch, the replacement product will be delivered within 5-7 business days.